Returns & Exchanges
Return policy AU
In order to have the right to return the goods:. - The goods must be submitted within our Return Portal and returned within 30 days from the order date. Australian customers link: https://www.aimn.com.au/pages/register-return. - The goods need to be
Return policy NZ
You can return/exchange size 30 days after your order date. Register your return: Visit our return portal and register your return using your order number and email address Return fee & exchange: The return fee is 7 NZD. If you want to exchange for
How will my return be processed for a refund when a gift card was used?
You are more than welcome to return an order if you used an aim'n gift card for your purchase!. If your return items meet our Returns Policy requirements, we will issue the corresponding refund to your original payment method, automatically prioritiz
Do you offer size exchanges?
Yes we do. As long as you registered the new size in the digital return form:. https://www.aimn.co.nz/pages/register-return or. https://www.aimn.com.au/pages/register-return. You ship this package to us and if you want our support team to assist you
Can I return different orders in the same package?
No, sorry, you can't. The return label you receive from us is unique and is scanned by our return team upon arrival. To ensure the correct refund, please send each order in a separate bag. Thank you :)
I can see that my return has been delivered, when will it be processed?
If the tracking status of your return states 'delivered', kindly keep in mind that it means it has been delivered to our return center. From there, our team must handle and process it, which may take up to three weeks. We will always update you with
Can I return sale items?
Yes, of course! 😊 As long as you follow our returns process and policy, we'd be happy to accept any valid items for a return. See more information here https://www.aimn.co.nz/pages/register-return
Where is my RMA? (NZ customers)
We no longer use RMA numbers. Instead, please register your return on our return portal and use the shipping label sent to your email. Once we receive your return, we will issue a refund.
Can I return web order in any of your stores?
Unfortunately, no, you cannot. However, you are always welcome to visit our store; our team loves meeting our wonderful customers.Please note, there are differences in our systems for purchases made in stores and online, which can make handling retur